Key Accountabilities & Responsibilities:

• Responsible for Installation and Commissioning support of CNC products at the customer end.
• Ensure that all application calls are resolved on telephone or by visit within the shortest time span.
• Conduct regular visits / meetings with the customers.
• Ensure proactive support to the MTBs on application issues.
• Understand the new requirements of customers and provide support for selection of CNCs.
• Help MTBs understand the new features / products and render training.
• Conduct competitor analysis at customer end and share the knowledge with the sales team.
• Update Company’s Technical centre with new systems and features.
• Ensure continuous updating of skills and knowledge through simulator training.
• Ensure proper documentation of the project learning’s and sharing of knowledge with the team.

Profile Expectation:

• BE / B. Tech in Electrical / Electronics/ Mechatronics.
• 3 to 6 years of relevant experience.
• Excellent organizational skills with the ability to deliver to set deadlines.
• Proficient in MS Office Applications.
• Strong interpersonal, report writing and statistical analysis skills.
• Proven ability in multitasking and prioritizing workload.
• Flair to travel extensively, meet creative people in the engineering world.

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